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About us

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BRIEF HISTORICAL
BACKGROUND

Kalamazoo Coach Lines is a well established and successful transport business, and parent company of Sizanani Mazulu Transport (Pty) Ltd, Impendhle Services (Pty) Ltd, Eagle Liner and Intercity Express, and has been in existence in excess of 50 years.

The business conducts its operation from its fully fledged depot situated at 231 Royston Road in Willowton, Pietermaritzburg. Kalamazoo Coach Lines was duly registered and incorporated on the 02 January 1986, with its proprietor being FAB Omnibuses cc, and has recently changed proprietorship to Classy Trade & Invest 9 (Pty) Ltd, incorporated on 12 March 2003 having as its director the original founder of the various companies, being MR. F.A.Bhayla.

COMPANY’S PRACTICE PROFILE

To render a safe, reliable and efficient transport service for the public and private sector.

PHILOSOPHY & MISSION STATEMENT

Fundamentally our aim and objective is to provide a safe, reliable and efficient transport service to the public and private sector, moreover, to provide a service of economic interest for growth of the Country and to create job opportunities. To endeavor to do the optimum to provide and maintain a high level of transport services at all times.

To protect and promote the interests of all employees. To promote, support or oppose as may be deemed expedient and proposed legislative or other measures affecting the interest of employees.

To co-operate with organizations of employers and/or employees in any Industrial Council of Conciliation Board which may be established to deal with matters which affect members.

To establish a culture of the highest ethical and moral values by obtaining the commitment of Management and Staff to the following principles:-

  • A high regard for a sense of pride in and a commitment to the reputation of our company.
  • Scrupulous conduct and the practice of integrity, honesty, sincerity and sensitivity.
  • Respect for one another, fairness to others and a willingness to help people achieve their full potential.
  • The Company’s commitment and dedication to serve the community, religious and educational institutions.
  • To implement the principles and strategies of quality transport services.
  • The development of our Company into a dynamic cog in the transport industry.
  • Above all, our Company aims to function as a company of repute.
  • We have earned a reputation as transport operators since our establishment some fifty years ago.

INFORMATION OF
MANAGEMENT STRUCTURES & STAFF

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BEE – BLACK ECONOMIC EMPOWERMENT

Kalamazoo Coach Lines has applied for BEE status according to the section 11 of the Broad Based Black Economic Empowerment Act (53 -2003). BEE SEESA is in the process of compiling a verification profile, where after an accredited verification agency will be appointed to conduct verification and accordingly issue us with a verified BBB –EE certificate.

TIMEOUS BEST SERVICE

Management continually monitors and ensures that all contract work is prioritised so that buses are dispatched to reach its destination timeously. Back up busses are always in readiness in the event of major breakdowns. Drivers are trained to cope with minor breakdowns to prevent unnecessary delays. The company has its own in house workshop manned by efficient artisans and mechanics who service the buses regularly to ensure that the buses that leave the depot are always in roadworthy condition. Drivers are also given a defect reporting list so that all defects can be monitored on a daily basis.

AVAILABLE VEHICLES & FACILITIES

Our company has a fleet of three (3) five-star luxury, ten (10) luxury, fifteen (15) semi luxury and one hundred and ten (110) commuter coaches/busses. This excludes our city to city and cross-country coaches (i.e. Intercity and Eagle Liner). The luxury buses are equipped with air conditioners and audio-visual systems and toilets. The coaches /buses are specially designed for the comfort and safety of the passengers. We have had pleasing and positive reports with regards to the quality and standard of our services. The company’s future plan is to increase its fleet due to the ever-increasing demand of public transport.

APPRAISALS

Employees are continually appraised for promotion purposes and drivers are appraised in the following respects:

  • Reasonable revenue intake
  • Drivers competence
  • Accident free record
  • Well maintained buses
  • How diligently and courteously they perform their duties
  • Enthusiasm
  • No traffic conventions
  • No commuter complaints
  • Licence free of any endorsements

The company provides the following incentives for drivers to attain and continually maintain the high standard expected of the company.

  • Weekly and annual bonuses
  • Company loans
  • Use of company vehicles
  • Financial assistance to employees during crisis and rendering of free transport
  • End of year company party
  • Accommodation and meal allowances during long distance tours
  • Cell phones


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